We want you to be 100% satisfied with your purchase. If for any reason you are not, simply contact customer service to return your item to RoyalDTime in the same condition it was delivered, and RoyalDTime would be happy to provide a full refund of the purchase price. Your item may only be returned as long as you have not worn or sized it. All new items may be returned within 30 days of their delivery date. All Certified Pre-Owned items may be returned within 14 days of their delivery date. All items sold by RoyalDTime are 100% brand new unless they are clearly described as “Certified Pre-Owned.”
Return shipping is the sole responsibility of the customer if the return is due to personal preference, such as disliking the size, style, or other non-defective reasons. In these cases, return labels are not provided.
All returns are contingent upon an inspection by our Returns Department. The Returns Department must confirm that the item is unworn, undamaged, unaltered, and where applicable still has the original tags, plastics, box, manual, and warranty card before a refund is processed. Items determined to have been worn, altered, or damaged will be sent back and no refund will be issued. Please bear in mind any original shipping fee ($5. $19. $29) is non-refundable if applicable Please allow 7-10 business days for your return and refund to be processed.
Please note: Returns received after 30 days of the delivery date or returned without an RA number are subject to a 20% restocking fee.
RETURN TO SENDER
All packages that are returned to the sender for any reason will be deducted from the cost of the return at the expense of the purchaser.
STEP 1
Request your Return Authorization Number (RA#) by contacting us by email . Remember that the item must be unworn, undamaged, and unaltered. All returns must have an RA# before return. Customer Service will respond to your request within 2 business days with the RA#. (Please note calling customer service will not expedite this process)
STEP 2
Ship your return to the designated address on your return email with the carrier of your choice via insured, traceable delivery. Please make sure to include all materials from your order, such as original paperwork and free gifts. The insurance amount should be equal to the price paid for the item. Make sure your RA# clearly printed on the outside of the box. Please note: Returns are accepted within 30 days of the date it was delivered (or within 14 days for a Certified Pre-Owned item). Your item must be returned to RoyalDTime within 7-10 days of the date that your RA# is assigned.
CANCELING/MODIFYING AN ORDER
If you need to cancel or modify your order for any reason, please contact us immediately at email or contact us via live chat onsite. Please include your customer order #, name and e-mail address used for the order and what the reason for cancel or the modification is. If an order has already been shipped, we may not be able to modify or cancel your order.
